30-Day Return Window
We accept returns within 30 days of delivery for items that are unused, in original packaging, and in sellable condition. A valid proof of purchase is required.
Returned items must be securely packaged to avoid any damage during transit.
Return Shipping
Return shipping costs are the responsibility of the customer. A 15–25% restocking fee may apply depending on the item type.
Please note: Custom-built or previously used products are non-returnable and considered final sale.
Start Your Return
To begin your return, email us at support@backuppowerdirect.com with your order number and reason.
Once approved, we’ll send you return instructions and the appropriate return shipping address